TEAMS & ROLES

Product Team / Design Team
Senior UX Designer

INITIATIVES

Establish Design Ops Practice
Call Flow Builder
End-to-End Program Delivery Discovery
RevelConnect Amplify
RevelConnect Login Flow, Users & Permissions
Internal Tool Features & Optimizations
IVR Improvements

RESEARCH

Establish Design Research Practice
Usertesting.com
Baseline Usability Studies (moderated and unmoderated)
Secondary Research for IVR & Surveys
User Inteviews

ACTIVITIES & DELIVERABLES

Wireframes
Design Mock-Ups
User Flows
Journey Maps
Virtual Whiteboarding Facilitation & Sessions
Agile: Scrum/Kanban

Work examples coming soon.